Customer information
Frequently asked questions
Helpful information about ordering, payment, delivery and caring for your Elysian pieces.
How do I know which size to choose?
Use the size guide and the fit notes on the product page. Contact Elysian if you would like personal fit guidance.
Is online payment secure?
Online payment takes place on the payment provider's hosted page. Elysian does not store your card number or CVV.
When will my order arrive?
The available service and its estimate are shown during checkout. You will receive an update when the order is dispatched or ready for collection.
Can I open a retailer account online?
Retailer accounts are created or approved privately by Elysian. Contact us with your business details to enquire.